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Service Associate
Join a team-focused retail environment, receive competitive pay from $14.58 to $20.41 per hour, flexible hours, paid time off, and employee discounts.
The Service Associate position at Total Wine & More offers an hourly wage between $14.58 and $20.41. The role is part-time with flexible scheduling, so you can balance work and personal life. Employees receive paid time off, in-store discounts, and access to health care programs, 401k plans, and development resources. You do not need extensive experience—just a passion for sales and helping customers.
What Does a Service Associate Do?
Daily responsibilities include greeting guests, answering questions, and recommending products that suit their tastes. Associates also support merchandising, restock shelves, and participate in product trainings for wine, spirits, and beer.
Other core tasks involve maintaining safety and cleanliness in the store, handling cross-functional duties, and ensuring compliance with alcohol sales laws. You’ll use point-of-sale systems and occasionally assist at the front end.
Associates collaborate closely with a store management team and must be able to lift up to 50 pounds, walk or stand for extended periods, and occasionally climb ladders. The job is dynamic and keeps you active throughout your shift.
Teamwork is a major part of the workday but you’ll also have time to connect with customers, learn about store promotions, and grow your industry knowledge, making each day a little different.
Why Consider This Role? The Pros
One of the biggest upsides is the company’s benefits package. Not only do you receive paid time off and merchandise discounts, but eligibility for comprehensive health care and a 401k is also available. There’s tuition assistance for those looking to further their education.
Your work environment will be supportive and diverse, welcoming people from all backgrounds. If you love wine, spirits, or retail, you will have opportunities for professional development and cross-training.
Potential Cons to Weigh
This role can be physically demanding, especially during busy periods or heavy stocking. Standing for multiple hours and lifting cases of beverages require stamina and a certain level of fitness.
The flexible schedule may mean working evenings and weekends, which is common in retail settings. If set working hours or a desk-based routine are your preference, this could be a drawback.
Final Verdict
For applicants with retail experience (or interest), a customer-focused attitude, and a willingness to learn about wine and spirits, the Service Associate role offers a compelling mix of pay, perks, and workplace culture. It’s ideal for those seeking flexibility, advancement, and a fun team atmosphere. Consider whether you’re ready for an active, service-driven environment—if so, this could be the start of a rewarding journey.
